Invoices

Where invoices live

Invoices are stored in the Stripe Customer Portal. Settings → Billing → Manage opens the portal. From there:

• View all historical invoices.
• Download any invoice as PDF.
• Re-send any invoice to your billing email.

Invoice contents

A standard invoice includes:

• Invoice number.
• Issue date and period covered.
• Your billing address.
• Your VAT number (if you added one).
• Line items: subscription fee, any add-ons, applicable tax.
• Total.
• Payment status (paid / open / past due).
• Stripe's tax legal lines.

If your workspace has custom branding (white-label on Domination), invoices use the standard Stripe template — they are NOT branded with your custom domain. They come from us, billed to you.

When invoices are generated

Event	Invoice
Subscription renewal	Auto-generated on renewal date
Plan upgrade	Pro-rated invoice generated immediately
One-time add-on purchase (seats, etc.)	Generated on purchase
Refund or credit memo	Generated on application

Email delivery

Invoices are emailed to your billing contact (set at Settings → Billing → Billing contact). The email has the PDF attached and a one-click link to the portal for re-download.

Some corporate email filters reject Stripe attachments. If you stop receiving invoices, check spam, and consider whitelisting invoice+statements@stripe.com AND billing@aidomination.app.

Multi-recipient invoices

To CC additional recipients (e.g. your accounts payable team) on every invoice:

Settings → Billing → CC recipients. Up to 3 email addresses.

These addresses receive a copy of every invoice email but cannot manage the subscription. They're CC, not authorized billing users.

Custom PO numbers

For workspaces using purchase-order systems:

Settings → Billing → PO number. The value is included on every invoice line item.

This is text-only — we don't validate against your internal PO system. If your AP needs a specific format, set it once and forget.

Bulk PDFs

For year-end accounting, download all invoices for a date range:

Settings → Billing → Export invoices → pick a date range → download a ZIP of PDFs.

Limited to 100 invoices per export (which is more than you'd accumulate over many years).

Disputing an invoice

If an invoice is wrong:

1. Do NOT issue a chargeback through your bank as the first step — chargebacks can suspend the subscription as a fraud signal.
2. Email billing@aidomination.app with the invoice number and what's wrong.
3. We investigate within 2 business days.
4. If we agree the invoice is wrong, we issue a credit memo (or refund) and a corrected invoice.

Most disputes are about:

• Quantity (e.g. "we removed a seat before renewal").
• Tax (e.g. wrong VAT number; address change not reflected).
• Discount expired (e.g. promo code ended mid-cycle).

All are fixable.

Refunds

Refunds are issued case-by-case. The general policy:

• Within 7 days of purchase: full refund, no questions.
• Beyond 7 days: pro-rated to the unused portion, at our discretion.
• For service outages: SLA credits, computed per the SLA in your contract.

Refunds appear on the original payment method within 5–10 business days.

Tax exemptions

If your organisation is tax-exempt (a charity, government entity, etc.):

• Upload your exemption certificate via Settings → Billing → Tax exemption.
• We submit it to Stripe Tax.
• Once verified (usually within a few business days), future invoices issue tax-free.

Past invoices are not retroactively adjusted — we credit the difference on your next invoice when the exemption activates.

See also

• Payment methods.
• Plans and pricing.
• Data export — invoice records are included.