Customer success admin dashboard
The admin console gains a customer-success surface aimed at the support team. It pulls from the audit log and account activity to surface accounts that need attention, and it does the boring work — picking who to reach out to and when — so the team can focus on the conversations.
Risk scoring blends sign-in cadence, audit frequency, content approval throughput, and integration health. Anything trending the wrong way gets flagged in a single sortable list.
Impersonation is read-only by default and every action takes an extra confirmation. Every impersonated session is logged with the admin user, the target workspace, and the start/stop timestamps.
Highlights
- Internal admins can now see workspace health at a glance: activation, engagement, and risk signals.
- Cohort views for trial conversion, churn risk, and feature adoption.
- One-click impersonation for support — every session is audit-logged.
- Automatic flagging of accounts that haven't logged in for 14+ days.